September 17, 2008

September 18, 2008

Contact: Mary S. Willaims

734-769-8520 ext. 244

For Immediate Release

Extensive research proves that an increase or decrease in customer satisfaction, not only greatly impacts each individual organization, but has a significant impact on the future health of the economy.

Customers expectations of service are so low that today businesses have a truly fantastic opportunity to gain a superior competitive advantage. Whatever your businessretail, hospitality, business-to-businessit has never been easier to exceed the customers expectation by delivering a memorable experience, says John DiJulius, a leading authority on customer service and best selling author of Whats The Secret? To providing a World-Class Customer Experience (Wiley & Sons April 2008). The companies that have realized this and that make service their value proposition are seeing the return on their investment.

McKinley, headquartered in Ann Arbor, Michigan, is one of those companies that turned a challenging economic climate into an opportunity. We are obsessive about servicing the customer and have always strived to be a world-class customer service organization, says Karen Andrews, Chief Development Officer. Each year we invest an enormous amount of resources, hours and dollars towards the training and motivation of our associates to ensure they understand our service vision. Andrews recently recruited DiJulius to lead a customer service session to share his expertise with McKinley leadership to augment the companys focus on delivering superior world class service to its customers.

Consumers and businesses will pay a premium when they find companies that put an emphasis on creating strong relationships. Organizations like McKinley, who focus on providing a world-class experience create loyalty and build a bank account of emotional capital with their customers, says DiJulius, President of The DiJulius Group, a consulting firm based in Cleveland, Ohio, that specializes in building world class customer service organizations, working with companies like The Ritz-Carlton, Nordstrom, Lexus, and Starbucks. It is not surprising to see why they are the market leader and retain their customers for as long as they do. It didnt happen by accident. McKinleys commitment to deliver world-class customer service distinguishes them in the market place. Few work at it as laser focused as McKinley.


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September 16, 2008

March 20, 2008

Contact: Mary S. Williams

734-769-8520 ext. 244

For Immediate Release




Albert M. Berriz, Chief Executive Officer and Karen Andrews, SPHR, Chief Development Officer of McKinley are pleased to jointly announce today that McKinley has been named to the Honor Roll by The Center for Companies That Care for the third consecutive year.

Honor Roll recipients are selected for their strong commitment to elevating the quality of life for their employees and for people in the broader community as well as adhering to all ten of the 10 Characteristics inherent to a Company That Cares. Each application is reviewed by an independent panel of seasoned business professionals.

Being named to the Honor Roll requires a steadfast commitment to employees and communities and detailed proof that a company adheres to all 10 Characteristics of caring companies. Given our rigorous evaluation process, we are truly excited to announce that the number of companies named to the Honor Roll increased by 17% this year. We applaud this years recipients, and are extremely pleased that a growing number of companies are focusing on their social responsibility in the workplace and the community, a focus that can give them an advantage with customers, employees and investors, commented Marci Koblenz, Co-founder and President of The Center for Companies That Care.

The Honor Roll is announced annually on the third Thursday of March in conjunction with the annual launch of CAREDAYS, a month-long, national initiative to engage individuals and employers in activities addressing a significant societal issue in our communities. This year, CAREDAYS08: Terrific Tales, supports childhood literacy by ensuring that under-resourced classroom libraries have age-appropriate books for children to read.

McKinley, founded in 1968, is a well respected national real estate investment firm that owns and operates $1.9 billion in assets for its own account and for select clientele. This includes 17,371 apartments and 6.2 million square feet of commercial space located in ten states. Headquartered in Ann Arbor Michigan, Albert M. Berriz serves as Chief Executive Officer with 751 full-time employees nationwide.


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July 31, 2008

July 22, 2008

Contact: Mary S. Williams

734-769-8520 ext. 244

For Immediate Release

McKinley, Inc. has recently been appointed as the Receiver for Northtown Center, a 150,000 square foot shopping center in Dayton, Ohio. The center is currently 47% occupied and existing tenants include a Save-A-Lot grocery store, Ace Hardware. Northtown Center is conveniently located on the north side of Dayton. The appointment was made by the Court of Common Pleas in Montgomery County, Ohio.

Im confident that by applying our experience and expertise, we will be able to create value for the stakeholders, stated Matthew D. Mason, Vice President and Director of Sales and Acquisitions at McKinley.

McKinley, founded in 1968, is a well respected national real estate investment firm that owns and operates $1.97 billion in assets in 117 properties for its own account and for select clientele. This includes 18,148 apartments and 6.25 million square feet of commercial space located in 10 states. Headquartered in Ann Arbor, Michigan, Albert M. Berriz serves as Chief Executive Officer with over 850full-time employees nationwide.

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June 15, 2008

Contact: Mary S. Williams

Chief of Staff

McKinley, Inc.

734-769-8520 Ext. 244

For Immediate Release

ANN ARBOR, MIGHIGAN JUNE 14, 2008 - The 22nd Annual Ernst & Young Entrepreneur Of the Year Award Ceremony for the Central Great Lakes Division Announced Albert M. Berriz, Chief Executive Officer of McKinley, Inc., as Master Entrepreneur for 2008. The award ceremony was held at the Ritz-Carlton, Dearborn on June 12, 2008.

Albert M. Berriz was nominated by Smart Business Network of Detroit. Berrizs Ernst & Young Entrepreneur of the Year nomination submission noted some of his accomplishments in taking ground-breaking steps to grow the company and uphold its stellar reputation of excellent service to its customers and to the communities served.

As Chief Executive Officer of McKinley, Inc., a real estate investment company, Berriz has guided McKinley as it has grown to a $1.9 billion dollar real estate portfolio with over 17,000 residential units and 6.2 million square feet of commercial space located in ten states employing 754 full time team members.

According to Ernst & Young LLP, the recipient of the Master Entrepreneur award is recognized for contributions throughout the business world and a strong commitment to employees, customers, and local communities.

The Ernst & Young Entrepreneur of the Year awards program celebrates its 22nd anniversary this year. The program has expanded to recognize business leaders in over 135 cities in 50 countries throughout the world.

As a regional award recipient, Berriz is eligible for consideration for the Ernst & Young Entrepreneur of the Year national program. Award recipients in several national categories, as well as the overall national Ernst & Young Entrepreneur of the Year award recipient, will be announced at the annual awards gala in Palm Springs, California in November of this year. The awards are the culminating event of the Ernst & Young Strategic Growth Forum, the nations most prestigious gathering of high-growth, market-leading companies.


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March 6, 2008

Source:Greg Migliore | Ann Arbor Business Review

Thursday March 06, 2008

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McKinley Inc. wants to move ahead this spring with plans to add nearly 30,000 square feet onto the Glencoe Crossing shopping center on Washtenaw and build 60 units of apartments in an area north of the development.

McKinley asked the Pittsfield Township Planning Commission for site plan approval and a wetland permit, and for rezoning of the site in February, though the requests were postponed while the company clarifies some of the plans, which are expected to be approved.

The commercial building would be about 27,000 square feet and fill between Quiznos Sub and Starbucks in the shopping center, said Trey Caswell, executive vice president and managing director of commercial operations for McKinley.

The apartments would be multi-tenant dwellings behind the shopping center and are expected to have three bedrooms, according to site plans.

A walking path would connect the new structures to the Glencoe Hills apartments. The plan also includes a separate, 2,200-square-foot structure on an outlot near Washtenaw Avenue.

The development is being presented as a mixed-use project to Pittsfield Township officials, and Caswell said they will complement each other.

"We're going to have to have service tenants that service those multi-family tenants," he said.

McKinley has considered different uses for the site over the last five years, including listing it for sale for $3.21 million in 2003. The company had been seeking a developer to build up to 107 condos.

Caswell said he has a letter of intent signed with an unnamed tenant for the outlot building, and is looking to get national tenants to take space in the larger addition.

Other tenants at Glencoe Crossing include Ichiban, a Japanese steak house and sushi bar, Dollar General, Comcast and Dynasty Buffet.

The center a gross leasing area of 94,118 square feet. It had four vacancies totaling 17,056 square feet, or an 18.1 percent vacancy rate, in February, according to a listing. Rents listed for $14 to $18.

The development would impact less than a tenth of an acre of wetlands on the site, and preserve about 17.69 acres, the township said.

The additions to McKinley's Glencoe properties would bolster an already strong mix of shopping centers and apartments on Washtenaw Avenue. The strip is midway between the campuses of the University of Michigan and Eastern Michigan University.

McKinley expects to come back to Planning Commission this month and could have its plans reviewed by the Township Board of Trustees in April.

"In general, we look favorably on the project," said Paul Montagno, Pittsfield Township senior planner.

David Esau of Cornerstone Design Inc. in Ann Arbor is did architectural work for the site. The project has not been bid out yet to contractors, and construction costs were not available, Caswell said.

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March 6, 2008

Source: Smart Business Detroit | March 2008

How to create a celebratory culture

Albert M. Berriz
CEO, McKinley Inc.

By Brian Horn

Albert M. Berriz doesnt believe a great executive comes into being by chance. Sure, you can be born with instincts, and you should celebrate those instincts, but you cant just rest on your laurels, Berriz says.

Thats why the CEO of real estate company McKinley Inc. stresses education, which he believes is a driver to becoming a top-notch executive. And to emphasize the importance of education, the company which posted 2007 revenue of $167.1 million gives raises to reward employees who participate in classes.

>Click hereto read the full article

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March 5, 2008

March 5, 2008

Contact: Mary S. Williams

734-769-8520 ext. 244

For Immediate Release

McKinley, a real estate investment firm headquartered in Ann Arbor, Michigan, is pleased to announce the successful completion of Management and Advisory Services for our client, special servicer Capmark Finance, Inc. for the 152,000 square foot office property known as Pontiac Place in Pontiac, Michigan. The Pontiac Place asset recently sold.

In March 2007, McKinley began providing Management and Advisory Services at the nearly vacant office building. Next, McKinley located and procured a broker for the sale of the property. After a relatively short marketing period, the property was sold on January 29, 2008.

This recent disposition is another example of how McKinley aggressively solves real estate problems for our clients. From takeover to disposition, we enjoy exceeding expectations on a regular basis.

McKinley, founded in 1968, is a well respected national real estate investment firm that owns and operates $1.9 billion in assets in 107 properties for its own account and for select clientele. This includes 17,371 apartments and 6.2 million square feet of commercial space located in ten states. Albert M. Berriz serves as Chief Executive Officer for McKinley, headquartered in Ann Arbor, Michigan. McKinley employs 751 full-time employees nationwide.


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March 2, 2008

McKinley expands Ann Arbor development
By Daniel Duggan

McKinley Inc. is starting the second phase of its McKinley Towne Centre office, retail and multifamily development.

So far, the office component project is fully occupied with anchor tenants Google and Detroit-based law firm Bodman L.L.P.

Bar Louie, a hip restaurant, is one of the retail tenants, and Illinois-based Joseph Freed and Associates L.L.C. is embarking on a 106-unit apartment adjacent to the project on land sold by McKinley.

The development has grown into the type of mixed-use project that often has to start from scratch in other suburbs, said Matthew Mason, director of sales and leasing for Ann Arbor-based McKinley.

"You could call it a nonattached lifestyle center," he said.

Geographically, the project is also a hybrid. University of Michigan students mostly keep to State Street, and the downtown business community sticks to Main Street.

At Division and Liberty streets, McKinley Towne Centre is between both areas but draws businesses to the office space and students to the retail and restaurants.

Mason expects more retail tenants to be drawn to the second phase of the project. Once the headquarters for Borders Group Inc., the one-story building will be redeveloped into a two-story building with retail on the first floor and offices on the second floor. The phase will add 12,000 square feet to the existing 125,000-square-foot Towne Centre.

And there's room to expand.

McKinley has an option to purchase two existing retail buildings between the first and second phases along Liberty Street.

The Ann Arbor central business district posts a vacancy rate of 7.1 percent for office space, according to research by the Southfield office of real estate firm Grubb & Ellis, which lists the overall metro Detroit market at 21.6 percent.

The city has been a bright spot in the local office market, said Dave Hamilton, CEO of the Ann Arbor-based real estate company Swisher Commercial. And the Towne Centre development has been prime office space. The asking rate for office space in the building is $30 per square foot, but it varies based on specific spaces, Mason said. Grubb & Ellis lists the average Class A asking rate for the Ann Arbor CBD at $24 per square foot."It's one of 10 or so sites downtown where someone would say 'I want to be there,' " he said. "The rates are on the higher side, but it's competitive."

Reprinted in full from web Source: Crains Detroit

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January 30, 2008

January 31, 2008

Contact: Mary S. Williams

734-769-8520 ext. 244

For Immediate Release

McKinley, Inc. has been appointed as Receiver for Embassy Manor Apartments in Detroit, Michigan. This 334 apartment home community is located near the St. John Medical Campus and close to many neighborhood amenities. The appointment was made by the Wayne County Circuit Court in Wayne County, Michigan.

We are pleased that we have been selected to help the residents in a distressed community states Ken Polsinelli, Executive Vice President and Managing Director, Residential Real Estate. Im confident that by applying our teams passion and expertise, we will be able to enrich the quality of life and create value for all of the stakeholders.

This is McKinleys 32nd appointment as Receiver and Property Manager by various jurisdictions in the ten states in which we operate.

McKinley, founded in 1968, is a well respected national real estate investment firm that owns and operates $1.8 billion in assets in 103 properties for its own account and for select clientele. This includes 17,248 apartments and 5.0 million square feet of commercial space located in 9 states. Headquartered in Ann Arbor, Michigan, Albert M. Berriz serves as Chief Executive Officer with 717full-time employees nationwide.


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January 9, 2008

Reprinted from Source: Greg Migliore | Ann Arbor Business Review

January 10, 2008 01:01AM

Note: This is an expanded and updated version of a story that first appeared Jan. 2 on

It took more than a year to assemble the six parcels of land for University Village, a proposed student housing complex that could rise as high as 26 stories and redefine Ann Arbor's South University district.

Developers Dan Ketelaar and Ron Hughes had to reach agreements with five separate property owners to control the site, which spans 2.05 acres and has an assessed value of $4.42 million.

Plans for University Village, a 582,390-square-foot structure with two connected towers, were submitted to the city Jan. 2. The towers are expected to be 26 and 21 stories high and have room for 1,700 students in 515 rooms. There would also be 16,000 square feet of retail.

If approved, the project will be among the largest and most ambitious in the city outside of Lower Town.

Letters on file with the city indicate the owners have agreed to sell the land or development rights to Ketelaar and Hughes.

The site is at the southeast corner of South Forest and South University, across from the University Towers apartment building.

Jim Chaconas, managing director of McKinley Commercial Brokerage, represented the developers and three of the sellers in the transactions of the University Village assemblage. He didn't disclose the prices, but the collective market value of the site, based on assessments, is $8.84 million.

"It's tremendous for both sides," he said.

By comparison, land for Zaragon Place, a 10-story apartment complex two blocks to the west at 619 E. University, sold for $5.45 million, according to county records. It's 0.35 acres.

Complex project raises bar on South University

The scope and complexity of University Village eclipses that project, though both would set a new tone for the South University corridor.

"We're very excited about the potential that this project would have," said Ketelaar, of Omena Real Estate Investments in Ann Arbor. Hughes' entity is Hughes Properties Inc. of Bingham Farms.

Beyond the housing on the site, University Village is also expected to include a 14,000-square-foot green roof and a 20,000-square-foot raised courtyard.

The location will qualify as a brownfield site, prompting a cleanup effort. It's also aiming for Leadership in Energy and Environmental Design certification and would include passive solar technology, advanced water systems and air quality monitoring.

"This is a very unique, exciting, and noteworthy project - we are committed to building a state-of-the-art residential complex on a brownfield infill site that incorporates sustainability best practice," Hughes said in a statement immediately after the filing with the city.

He also expects the environmentally friendly practices will find a niche among University of Michigan students.

"Everyday, students will see how green systems work through live exhibits installed throughout the building, and they will come to understand how their actions impact the environment as we post monthly energy consumption and recycling reports on the intranet and in the cafe," Hughes said.

The land deal

The most valuable parcel is owned by Philip Sotiroff, of 1320 South University Ltd. Its assessed value is $1.85 million, and an apartment complex is currently there. It's also the largest parcel, at 0.81 acres.

The second-most-valuable parcel is owned by Thomas and Fred Gruber. It's worth $897,800 and sits on 0.44 acres. There is a three-story apartment building and a two-and-a-half-level house on the site.

The Grubers are giving Ketelaar and Hughes the development rights to the property, but aren't actually selling it and say they don't plan to. Their buildings are expected to remain standing.

The Grubers are supportive of University Village and say their buildings will make a smooth transition from the high rise to the surrounding neighborhood. "I think its going to be a positive impact because it'll identify the neighborhood as a nice, new, clean area," Fred Gruber said.

A spokeswoman for the developers, Tracy Koe Wick, declined to comment.

Harry Hawkins, the owner of a laundry facility, bicycle shop and party store on the site, is expected to get space in the new development under a condo arrangement, said Chaconas, his broker. Hawkins' land is assessed at $302,800.

Also on the site of University Village are Tom Clark Apartments, Village Corner and the Bagel Factory.

University Village is the second major project to be proposed after Ann Arbor rezoned the area near the border of the U-M's Central Campus to allow for taller buildings, joining Zaragon Place.

Rick Perlman, principal of Zaragon Holdings Inc. in Chicago, said there is room for another student development in that area, as the housing stock is aging. "I think it's great for the South U. side of town," he said.

Another local developer, Peter Allen of Peter Allen & Associates, said more options for students would increase pressure on landlords who haven't renovated their properties recently in other areas, including Burns Park and Kerrytown. Gruber said he had previously been approached by another developer, so the offer from Ketelaar and Hughes wasn't a surprise.

"We just took a cautious approach to it," he said.

Contact Greg Migliore at (734) 302-1721 or

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