September 17, 2008

September 18, 2008

Contact: Mary S. Willaims

734-769-8520 ext. 244

For Immediate Release

Extensive research proves that an increase or decrease in customer satisfaction, not only greatly impacts each individual organization, but has a significant impact on the future health of the economy.

Customers expectations of service are so low that today businesses have a truly fantastic opportunity to gain a superior competitive advantage. Whatever your businessretail, hospitality, business-to-businessit has never been easier to exceed the customers expectation by delivering a memorable experience, says John DiJulius, a leading authority on customer service and best selling author of Whats The Secret? To providing a World-Class Customer Experience (Wiley & Sons April 2008). The companies that have realized this and that make service their value proposition are seeing the return on their investment.

McKinley, headquartered in Ann Arbor, Michigan, is one of those companies that turned a challenging economic climate into an opportunity. We are obsessive about servicing the customer and have always strived to be a world-class customer service organization, says Karen Andrews, Chief Development Officer. Each year we invest an enormous amount of resources, hours and dollars towards the training and motivation of our associates to ensure they understand our service vision. Andrews recently recruited DiJulius to lead a customer service session to share his expertise with McKinley leadership to augment the companys focus on delivering superior world class service to its customers.

Consumers and businesses will pay a premium when they find companies that put an emphasis on creating strong relationships. Organizations like McKinley, who focus on providing a world-class experience create loyalty and build a bank account of emotional capital with their customers, says DiJulius, President of The DiJulius Group, a consulting firm based in Cleveland, Ohio, that specializes in building world class customer service organizations, working with companies like The Ritz-Carlton, Nordstrom, Lexus, and Starbucks. It is not surprising to see why they are the market leader and retain their customers for as long as they do. It didnt happen by accident. McKinleys commitment to deliver world-class customer service distinguishes them in the market place. Few work at it as laser focused as McKinley.


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September 16, 2008

March 20, 2008

Contact: Mary S. Williams

734-769-8520 ext. 244

For Immediate Release




Albert M. Berriz, Chief Executive Officer and Karen Andrews, SPHR, Chief Development Officer of McKinley are pleased to jointly announce today that McKinley has been named to the Honor Roll by The Center for Companies That Care for the third consecutive year.

Honor Roll recipients are selected for their strong commitment to elevating the quality of life for their employees and for people in the broader community as well as adhering to all ten of the 10 Characteristics inherent to a Company That Cares. Each application is reviewed by an independent panel of seasoned business professionals.

Being named to the Honor Roll requires a steadfast commitment to employees and communities and detailed proof that a company adheres to all 10 Characteristics of caring companies. Given our rigorous evaluation process, we are truly excited to announce that the number of companies named to the Honor Roll increased by 17% this year. We applaud this years recipients, and are extremely pleased that a growing number of companies are focusing on their social responsibility in the workplace and the community, a focus that can give them an advantage with customers, employees and investors, commented Marci Koblenz, Co-founder and President of The Center for Companies That Care.

The Honor Roll is announced annually on the third Thursday of March in conjunction with the annual launch of CAREDAYS, a month-long, national initiative to engage individuals and employers in activities addressing a significant societal issue in our communities. This year, CAREDAYS08: Terrific Tales, supports childhood literacy by ensuring that under-resourced classroom libraries have age-appropriate books for children to read.

McKinley, founded in 1968, is a well respected national real estate investment firm that owns and operates $1.9 billion in assets for its own account and for select clientele. This includes 17,371 apartments and 6.2 million square feet of commercial space located in ten states. Headquartered in Ann Arbor Michigan, Albert M. Berriz serves as Chief Executive Officer with 751 full-time employees nationwide.


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